Terms & Conditions

In these Terms & Conditions, the “Organiser”, “Us”, “Our”, or “We” means HeliumTopia (Brand of Q Online Ltd) and “Event” shall mean the event, exhibition or show sold on this website and “Ticket” shall mean the digital or physical ticket sold for each of the events, exhibitions or shows part of our products.

Sale of Tickets 

Tickets you purchase are for personal use. Tickets must not be resold at a higher price than face value. HeliumTopia has the right to cancel tickets that have been resold at a higher price without prior notification and the holder may be refused entry.

We reserve the right to introduce discounts and special offers at any time, and these cannot be applied to tickets already purchased. Only one discount can apply to any one ticket.

Price and Payment 

The price of the ticket shall be the price set at the time the Customer’s order is accepted by our ticket providing software/platform..

For certain events, HeliumTopia may apply restrictions to tickets. Where a restriction applies to the number of tickets that may be purchased (whether per person, per credit card or per household) and tickets are purchased in excess of this number we may cancel the excess tickets.

Refunds, cancellation, rescheduling of Events

Purchased Tickets cannot be refunded unless:

  1. an Event is cancelled;
  2. an Event is moved to another date; or
  3. details of an Event are significantly changed after an order is placed (significant changes being a change of headline act or venue).

Only the face value of the Ticket will be refunded if (1), (2) or (3) occurs. Ticket booking fees are non-refundable.

If an Event is canceled, we will automatically refund the face value of your Ticket; you do not need to notify us nor claim your refund.

If an Event is canceled, rescheduled, or the details are significantly changed, we will contact you as soon as possible by email using the details you have supplied via the website. If you do not receive this notification because you have not updated the email address that we hold in your account, we cannot be held liable. 

CONTACTING US

Email: hello@qonline.io

Address: 4 Dobrudzha Str. Ruse, Ruse 7000